What To Do If Your Medication Is Delayed

Delays happen for several reasons, including stock shortages and prior authorization requirements.

First steps

1. Contact the pharmacy as soon as you notice you are running low.
2. Ask whether a covered alternative is available.
3. Confirm your prescriber has sent any required paperwork.

How we help

• We provide status updates.
• We coordinate with prescriber offices.
• We offer pickup or eligible 2-mile delivery once filled.

Early communication is the best way to avoid missed doses.